Cancellation Policy
Every retreat listed on Retree has one of four cancellation policies, chosen by the Operator and shown on the listing before you book. This page explains how each one works, and what happens in every other cancellation scenario.
Booking holds
Reserving a spot holds it for about 10 minutes while you complete payment. If payment isn't completed in that window, the hold releases automatically and the spot becomes available to other Travelers — no charge, no cancellation involved.
If you cancel
Refunds for a Traveler-initiated cancellation follow the specific Listing's policy:
- FlexibleFull refund up to 3 days before the retreat starts; 50% refund inside 3 days.
- ModerateFull refund up to 14 days before the retreat starts; 50% refund inside 14 days; no refund inside 3 days.
- StrictFull refund up to 30 days before the retreat starts; 50% refund inside 30 days; no refund inside 14 days.
- Non-refundableNo refund for a Traveler-initiated cancellation, at any point before the retreat.
If the Operator cancels
If an Operator cancels a departure you've booked, you receive a full (100%) refund automatically, regardless of the Listing's cancellation policy — that policy governs you changing your mind, not the retreat falling through, which isn't on you.
No-shows
If you don't cancel and simply don't show up, you're not entitled to a refund regardless of the Listing's cancellation policy — not cancelling means the reservation is treated as fulfilled. This is standard across booking platforms, not specific to Retree. The tiers above only apply when a cancellation is actually filed before the retreat starts.
How refunds are paid
Refunds are issued through Stripe back to your original payment method, and typically appear within 5–10 business days depending on your bank.